Op11 Terms & Conditions – User Guide Malaysia's Online Casino Platform

This Terms & Conditions document ("Agreement") constitutes a legally binding contract between you ("Member" or "User") and op11 ("Platform", "We", "op11"). By registering an account, logging in, or using any op11 service on the op11.my website or the op11 mobile application, you hereby agree to be bound by all terms set out in this document.

Op11 is an online entertainment platform offering a wide variety of digital casino games, including slots, Live Casino, table games, VIP Baccarat, blackjack, and more — tailored exclusively for users in Malaysia. The platform operates in compliance with all applicable regulations and laws.

These Terms take effect as soon as you click "I Agree" during registration, or when you begin using any op11 service. If you do not agree with any part of these Terms, you are not permitted to use the op11 platform.

Use of the op11 platform is limited to individuals who meet all of the following eligibility criteria:

• Age: You must be at least 21 years old at the time of registration. op11 does not permit anyone under the age of 21 to register or use this platform under any circumstances.
• Location: op11's services are offered to players based in Malaysia. Access from other countries may be subject to restrictions in accordance with applicable local laws.
• Legal Eligibility: You must have full legal capacity to enter into a binding agreement. Individuals who have been declared bankrupt or are subject to any court order related to gambling are not permitted to register.
• One Account Per Individual: Each individual is permitted to hold only one op11 account. Multiple registrations by the same individual are strictly prohibited and may result in the closure of all associated accounts and forfeiture of balances.
• Non-Staff: op11 employees, their immediate family members, and individuals with a direct interest in the platform's operations are not permitted to register as regular members.

Registering an op11 account is free and open to all individuals who meet the eligibility criteria outlined in Section 2. By registering, you agree to:

• Provide truthful, accurate, and complete information, including your full name, an active Malaysian phone number, a valid email address, and your actual date of birth.
• Keeping your account information up to date whenever changes occur, particularly your phone number and email address, for security verification purposes.
• Keep your account password confidential and do not share it with anyone. op11 will not be held responsible for any losses resulting from a member's own disclosure of their password.
• Be fully responsible for all activity that occurs within your account, including instances where the account is accessed without your authorisation due to your own negligence.

An identity verification process (KYC – Know Your Customer) may be required prior to your first withdrawal or upon reaching certain thresholds. Documents that may be requested include a copy of your MyKad, a recent bank statement, or other relevant supporting documents as required.

Op11 offers a range of convenient and secure deposit methods exclusively for users in Malaysia. All transactions are processed in Malaysian Ringgit (RM) only — no foreign currency conversion is applied.

Deposit methods accepted by op11:

• Minimum Deposit: RM 10 per transaction.
• Maximum Deposit: Subject to the limits set by your chosen payment method and individual account limits.
• Processing Time: Most deposits are credited to op11 accounts within minutes of confirmation from the payment provider.
• Source of Funds: Members must ensure that all deposited funds come from legitimate sources in their own name. op11 does not accept third-party deposits.
• Fee: op11 does not impose any additional charges for deposit activities. However, any fees levied by third-party payment providers are the responsibility of the member.

Withdrawal of winnings from an op11 account is subject to the following conditions:

• Minimum Withdrawal: The minimum amount per withdrawal is RM 30.
• KYC Verification: Your first withdrawal requires successful identity verification. Please ensure your KYC process is completed before submitting your first withdrawal request.
• Withdrawal Methods: Withdrawals may only be processed via the same method used for the most recent deposit, or through another method that has been registered and verified under the same member's name.
• Processing Time: op11 processes most withdrawal requests in under 10 minutes. For withdrawals exceeding RM 10,000, additional review may take up to 24 business hours.
• Daily Withdrawal Limit: Daily withdrawal limits are determined by a member's VIP membership tier. Standard members have a daily limit of RM 5,000, while VIP members enjoy higher limits.
• Bonus Withdrawal: Winnings derived from bonus credits are subject to the applicable rollover requirements before they can be withdrawn. Please ensure all rollover conditions have been met before submitting a withdrawal request.

Op11 reserves the right to suspend or decline a withdrawal request if there is reasonable cause to investigate unusual activity in the relevant account. The member concerned will be notified within a reasonable timeframe.

Op11 offers Malaysian members a wide range of bonuses and promotions from time to time. All bonuses are subject to specific terms and conditions stated alongside each promotional offer. General conditions that apply to all op11 bonuses include:

• Rollover Requirement: Bonus credits must be rolled over a specified number of times before any resulting winnings can be withdrawn. The exact rollover requirements for each offer are stated on the respective promotions page.
• Validity Period: Each bonus has a validity period. Bonuses not used within this period will be automatically forfeited without notice.
• One Bonus at a Time: In general, only one active bonus may be held at any one time unless otherwise stated in the relevant promotion's terms.
• Prohibited Conduct: Any attempt to abuse the op11 bonus system — including the use of multiple accounts, opposing-side betting (arbitrage), or other unauthorised methods — will result in the cancellation of the bonus and may lead to account closure.
• Eligibility: op11 reserves the right to determine a member's eligibility for specific promotions based on gaming history, VIP tier, and other factors at our sole discretion.

All games available on op11 — including slots such as Golden Farm, Great Rhino, and Wild Machine; table games such as Classic Blackjack and VIP Baccarat; and Jackpot Fishing — are operated using a Random Number Generator (RNG) that has been independently verified by internationally accredited auditing bodies.

• Final Decision: The outcome of all games on op11 is final and binding. No appeals against game results generated by a certified RNG system will be entertained.
• Technical Issues: In the event of a technical disruption during an active game, op11 will refund the bet amount to the member's account. If winnings had already been credited prior to the disruption, those winnings remain valid.
• Betting Limits: Each game has its own minimum and maximum bet limits. Members are responsible for ensuring they comply with the betting limits set for each table or game.
• Game RTP: The Return to Player (RTP) rate for each game is openly stated in the game information section. This RTP represents a long-term average and does not guarantee returns in any individual gaming session.
• Exceptional Winnings: op11 reserves the right to investigate and withhold payment of any winnings deemed unusual, pending the completion of an investigation to verify the legitimacy of such winnings.

Op11 members are strictly prohibited from engaging in the following activities, which may compromise the integrity of the platform and the experience of other users:

• Registering or maintaining more than one op11 account in any form or under any name.
• Using automated software, bots, scripts, or any third-party tools to automate gameplay or exploit op11's systems.
• Colluding with other players to manipulate game outcomes in Live Casino tables or multiplayer games.
• Attempting to hack, disrupt, or gain unauthorised access to op11's systems, servers, or databases.
• Using funds from illegal sources or engaging in any form of money laundering through the op11 platform.
• Obtaining or attempting to obtain bonuses using false information, another person's identity, or a new account created after a previous account was closed.
• Spreading false information, defamatory content, or material that damages op11's reputation through any channel.

Any breach of the above prohibitions will result in immediate account closure, forfeiture of all balances and bonuses, and may be reported to the relevant authorities if illegal activity is involved.

Op11 takes the privacy and security of members' personal data seriously. All handling of personal data is governed by the op11 Privacy Policy, which forms part of these Terms & Conditions and can be read in full on the op11 Privacy Policy.

• Data Collection: op11 collects personal data necessary for platform operations, including your name, phone number, email address, payment information, and platform usage data.
• Data Usage: Data is collected for the purposes of identity verification, payment processing, fraud prevention, service improvement, and member communications.
• Data Security: All data is protected with military-grade AES-256 encryption. op11 does not sell or disclose personal data to third parties without your consent, except as required by law.
• PDPA: op11 fully complies with the Malaysian Personal Data Protection Act 2010 (PDPA) in all aspects of handling members' personal data.

Op11 is fully committed to responsible gaming practices. We believe that healthy entertainment starts with players who remain in control. The op11 platform provides a range of tools to help members maintain healthy playing habits:

• Deposit Limit: Members may set daily, weekly, or monthly deposit limits within their account settings. Increasing these limits requires a waiting period, but they can be reduced immediately.
• Loss Limit: Session and daily loss limits can be set to prevent losses from exceeding a level that the member is comfortable with.
• Session Time Limit: A play-time reminder feature can be activated to notify members once their set gaming session duration has been reached.
• Self-Exclusion: Members who feel that gaming is affecting their daily lives may apply for a temporary self-exclusion (minimum 6 months) or a permanent one through the op11 support team.
• Self-Assessment: A self-assessment questionnaire is available in the responsible gaming section of the op11 platform to help members objectively evaluate their playing habits.

If you or someone you know needs help with a gambling-related issue, please seek assistance from an appropriate support service. Gaming is intended for entertainment purposes only and is not a source of income.

More information on op11's responsible gambling practices can be found on the Responsible Gaming.

To the extent permitted by applicable laws in Malaysia, op11 shall not be liable for:

• Any financial losses incurred as a result of using the op11 platform, including losses arising from legitimate gaming activity.
• Indirect, consequential, special, or punitive damages arising from the use of, or inability to use, op11's services.
• Service disruptions caused by factors beyond op11's control, including internet outages, natural disasters, regulatory actions, or other force majeure events.
• Any losses arising from unauthorised access to your account due to your own negligence in safeguarding your login credentials.
• Errors or omissions in informational content on the op11 platform that are relied upon as the basis for financial decisions.

Op11's total liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

Amendment of Terms: op11 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time. Changes take effect upon publication on the op11.my website. Your continued use of the platform after any changes are published constitutes your acceptance of the amended terms.

Governing Law: These Terms & Conditions are interpreted and governed by the laws in force in Malaysia. Any disputes shall be subject to the jurisdiction of Malaysian courts.

Dispute Resolution: Should any dispute arise regarding the use of the op11 platform, the following steps will be followed:

• In the first instance, complaints should be submitted to the op11 support team via email [email protected] or live chat to seek an internal resolution.
• Op11 is committed to responding to all complaints received within 5 business days.
• If a dispute cannot be resolved internally within 30 days, both parties agree to refer the matter to mutually agreed mediation or arbitration.

Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed, and all remaining provisions shall continue in full force and effect.